Trison Business College - International Student Policies

Grievance Policy

Trison Business College is committed to providing adequate mechanisms for a student to raise any concerns.

Initial concerns should be directed to the Trainer who will discuss the situation with the student and attempt to provide a mutually agreeable solution.

If this initial procedure does not resolve the student's grievance then the student should send a written complaint to the Manager within 14 days of the issue arising. The Manager will then take steps to rectify the problem.

Action taken may include mediation between the two parties, mediation with an independent organisation, and/or other mutually acceptable arrangements.

Students can also contact the Quality Branch, Department of Further Education, Employment, Science and Technology if they are not satisfied with the handling of their grievance by the College. Contact details are:

Quality Branch
Department of Further Education, Employment, Science and Technology
1st Floor, 31 Flinders Street
Adelaide 5000
Telephone: +61 8 8226 3188

The above process does not prevent the student from pursuing other legal remedies if they choose. All students, including International Students, are to be advised that they may be able to avail the services of an independent mediator(s), for example:

CentaCare Catholic Family Services
33 Wakefield Street
Adelaide SA 5000
Telephone: +61 8 8210 8200

Uniting Care Wesley Adelaide
10 Pitt Street
Adelaide SA 5000
Telephone:+61 8 8202 5160

In the specific case of International Students, they are also to be advised that they may be able to make contact with a representative organisation of their home country to seek independent advice or assistance. The Council for International Trade and Commerce SA Inc (Ph: 8373 5599) may be able to assist in locating a specific country's representative organisation.

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