Certificate IV in Customer Contact
(CRICOS Course Code: 069759E)

This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job titles relevant to this qualification include analyst, quality assurance coordinator or manager, scheduler, team leader.

.Entry Requirements: 1. Completion of High School Leaving Certificate, Year 11 or equivalent, Matayom 6, or Senior Middle 2. Good English skills. An IELTS score of 5.5, or equivalent, is required. All course books are written in English. Assignments must be submitted in English.

Duration: 40 weeks.

Commencement Date: Courses can be commenced at any time.

Cost: AUD $7,500.00

Core Structure:

A total of 13 units must be completed to achieve the qualification.

Core units (7):

Elective units (choose 6 of the following):

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Last updated: Nov-2009

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

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