Certificate II in Customer Contact
(CRICOS Course Code: 069753M)

The Certificate II in Customer Contact is suitable for individuals seeking to work in a customer contact role.

Job titles relevant to this qualification include sales assistant, customer service officer, receptionist.

Entry Requirements: Good English skills. An IELTS score of 5.5, or equivalent, is required. All course books are written in English. Assignments must be submitted in English.

Duration: 20 weeks.

Commencement Date: Courses can be commenced at any time.

Mode: self-paced learning

Cost: AUD $3,500.00 (includes tuition fees plus any additional compulsory costs)

Course Structure:

A total of 10 units must be completed to achieve the qualification.

Course units (10):

• Action customer contact
• Use multiple information systems
• Deliver and monitor a service to customers
• Work effectively in a contact centre environment
• Communicate in the workplace
• Operate a personal computer
• Participate in OHS processes
• Recommend products and services
• Work effectively with others
• Produce simple word processed documents

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Last updated: Nov-2009

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

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