Trison Business College - Certificate II in Customer Contact

Certificate III in Frontline Management
(CRICOS Course Code: 069758F)

This qualification reflects the role of individuals who provide supervision in a wide range of organisational and industry contexts. They are likely to have existing technical skills in a broad range of vocations or professions, but require some training in the basics of supervision. Typically they would report to a supervisor or team leader.

At this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes.

Job titles relevant to this qualification include unit leader, leading hand.

.Entry Requirements: Good English skills. An IELTS score of 5.5, or equivalent, is required. All course books are written in English. Assignments must be submitted in English.

Duration: 26 weeks.

Commencement Date: Courses can be commenced at any time.

Mode: self-paced learning

Cost: AUD $5,000.00 (includes tuition fees plus any additional compulsory costs)

Course Structure:

A total of 6 units must be completed to achieve the qualification.

Core units (4):

Maintain workplace safety
Contribute to effective workplace relationships

Support operational plan
Organise personal work priorities and development

Management unit (choose 1 of the following):

Provide workplace information and resourcing plans
Support continuous improvement systems and processes

Support a workplace learning environment

Elective unit (choose 1of the following, or 1 other management unit listed above):

Deliver and monitor a service to customers
Promote innovation in a team environment
Communicate electronically

Manage projects
Identify risk and apply risk management processes

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Last updated: Nov-2009

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide SA 5000