Trison Business College - Certificate II in Customer Contact

Certificate III in Financial Services
(CRICOS Course Code: 069763J)

This qualification is designed to reflect the role of entry level employees working across the entire financial services spectrum who perform duties such as responding to customer enquiries, sales and service, maintaining financial records, performing clerical duties, and retail financial services.

Entry Requirements: Good English skills. An IELTS score of 5.5, or equivalent, is required. All course books are written in English. Assignments must be submitted in English.

Duration: 26 weeks.

Commencement Date: Courses can be commenced at any time.

Mode: self-paced learning

Cost: AUD $5,000.00 (includes tuition fees plus any additional compulsory costs)

Course Structure:

A total of 13 units must be completed to achieve the qualification.

Core units (4):

Work in the financial services industry
Communicate in the workplace
Use technology in the workplace
Apply health and safety practices in the workplace

Elective units (choose 9 of the following):

Administer accounts payable
Administer financial accounts
Prepare, match and process receipts
Prepare and bank receipts
Process payment documentation
Process journal entries
Reconcile and monitor accounts receivable
Administer fixed asset register
Prepare reports for management

Work with others
Respond to customer enquiries
Process customer complaints
Maintain customer database
Establish client relationship and analyse needs*
Develop, present and negotiate client solutions*

* If Tier 2 ASIC compliance is sought these units must be selected.

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Last updated: Nov-2009

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide SA 5000