Certificate III in Customer Contact
(CRICOS Course Code: 069754K)

The Certificate III in Customer Contact is suitable for individuals seeking to become skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge.

Job titles relevant to this qualification include retail salesperson, call/contact centre agent, customer service officer, senior customer service representative, telesales representative, receptionist.

Entry Requirements: Good English skills. An IELTS score of 5.5, or equivalent, is required. All course books are written in English. Assignments must be submitted in English.

Duration: 26 weeks.

Commencement Date: Courses can be commenced at any time.

Mode: self-paced learning

Cost: AUD $5,000.00 (includes tuition fees plus any additional compulsory costs)

Course Structure:

• Use multiple information systems
• Deliver and monitor a service to customers
• Apply knowledge of OHS legislation in the workplace
• Develop product knowledge
• Work effectively with others
• Organise personal work priorities and development
• Process customer complaints
• Recommend products and services
• Respond to customer enquiries
• Produce simple word processed documents
• Design and produce business documents
• Create and use databases

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Last updated: Nov-2009

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

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