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Code of Practice |
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1. Introduction This code of practice provides the basis for good practice in the marketing, operation, financing and administration of education and training services by Trison Business College, a Registered Training Organisation registered in South Australia by the Accreditation and Registration Council. For the purposes of this Code "trainee" refers to any person, participating in education or training delivered by this organisation. A "client" is a person or organisation who may enter into a contract with the registered training organisation for the delivery of education and training services. 2. Provision of Training and Assessment Services 2.1 Our organisation has policies and management practices which maintain high professional standards in the delivery of training and assessment services, and which safeguard the interests and welfare of trainees. 2.2 Our organisation maintains a learning environment that is conducive to the success of trainees. 2.3 Our organisation has the capacity to deliver and assess the vocational qualifications for which it has been registered, provide adequate facilities and use methods and materials appropriate to the learning needs of trainees. 2.4 Our organisation monitors and assesses the performance and progress of its trainees. 2.5 Our organisation ensures that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required. 2.6 Our organisation ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses. 2.7 Our organisation is committed to principles of access and equity and will not unlawfully discrimiate against trainees. The obligations we place on our staff and trainees are to protect their health, safety and welfare and ensure as far as possible that learning experiences are positive and free of discrimination or harassment. 2.8 Our organisation has policies and procedures in place that ensure trainees are treated fairly and receive all reasonable assistance to successfully complete their course once accepted for enrolment. 2.9 Our organisation recognises that trainees may hold skills and knowledge that are relelvant to their course outcomes. We will assist trainees to gain recognition for these skills and knowledge through a process called Recognition of Prior Learning. 2.10 Our organisation will automatically credit relevant units of competency completed by trainees with another Registered Training Organisation towards completion of their qualification. 2.11 Our organisation offers learning and assessment services that as far as practicable meet a trainee's individual learning needs. We can tailor a trainee's training program to meet their needs and will offer them a range of learning and assessment resources.. 3. Issuance of Qualifications 3.1 Our organisation issues qualifications and statements of attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with all appropriate National Guidelines and our organisation acknowledges that qualifications are nationally recognised. 4. Recognition of Qualifications Issued by Other RTOs 4.1 Our organisation recognises the AQF qualifications and Statements of Attainment issued by other RTOs. 4.2 Mutual recognition obligations are reflected in our organisation's policies and procedures and information to staff and clients. 5. Marketing of Training and Assessment Services 5.1 Our organisation markets and advertises its products and services in an ethical manner. 5.2 Our organisation gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials. 5.3 Our organisation accurately represents recognised training products and services to prospective trainees and clients. 5.4 Our organisation ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation. 5.5 No false or misleading comparisons are drawn with any other training organisation or qualifi-cation. 6. Financial Standards 6.1 Our organisation informs trainees and clients of all the costs and charges they will incur throughout their course prior to enrolment. 6.2 Our organisation has measures to ensure that trainees receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation. 6.3 Our organisation has a refund policy that is fair and equitable and this policy is made available to all trainees and clients. 6.4 Our organisation ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client. Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients. 7. Provision of Information 7.1 Our organisation supplies accurate, relevant and up-to-date information to prospective trainees and clients. 7.2 Our organisation supplies this information to trainees before it enters into written agreements with trainees and regularly reviews all information provided to ensure its accuracy and relevance. 8. Recruitment 8.1 Our organisation conducts recruitment of trainees at all times in an ethical and responsible manner. 8.2 Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered. 8.3 Our organisation ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate. 9. Support Services 9.1 Our organisation provides adequate protection for the health, safety and welfare of trainees, and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling. 10. Grievance Mechanism 10.1 Our organisation ensures that trainees and clients have access to a fair and equitable process for dealing with grievances and provides an avenue for trainees to appeal against decisions which affect the trainee’s progress. Every effort is made by our organisation to resolve trainees'/clients' grievances. 10.2 For this purpose, our organisation has a grievance policy where a member of staff is identified to trainees as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrolment. 10.3 Where a grievance cannot be resolved internally, our organisation advises trainees and clients of the appropriate legal body where they can seek further assistance. 11. Record Keeping 11.1 Our organisation keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request. 11.2 Our organisation ensures that academic, financial and other records maintained by us are complete and accurate. These records are managed to maintain confidentiality and will not be divulged to third parties unless authorised by students or under law. Trainees may view their own records to confirm their accuracy and completeness. 12. Quality Control 12.1 Our organisation seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations. 12.2 Our organisation is a Registered Training Organisation under the Training and Skills Development Act 2008. We ensure that at all times our operations comply with the legislation and the Australian Quality Training Framework standards to be met by each Registered Training Organisation. 13. Industry Engagement 13.1 Our organisation regularly engages with relevant industry representatives to evaluate our training and assessment services. This ensures that our graduates hold the required skills and knowledge to the standard or performance required in the workplace. 13.2 Our organisation's training and assessment strategies are developed in consultations with the industry to ensure that they are relevant to industry needs. Where a trainee's training or assessment occurs in the workplace, evidence of their performance wil contribute to our assessments. 13.3 Our organisation's teaching and assessment staff continuously engage with industry to ensure their knowledge and skills reflect current industry practice.
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CRICOS Provider No: 02359G |
