Trison Business College - Diploma of Customer Contact

Diploma of Customer Contact
(Course Code: BSB50307)

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and /or the work of a team.

Job roles and titles very across different industry sectors. Possible job titles relevant to this qualification include Analyst, Compaign Manager, Project Manager, Quality Assurance/Compliance Officer, Scheduler, Subject Matter Expert/Coach, Team Leader (experienced) and Team Supervisor/Manager.

Entry Requirements: There are no specific entry requirements.

Length: Self-paced (average 12 months full-time).

Cost: $4200.00 ($3780.00 concession).

Austudy Approved? Yes.

Commencement Date: Courses can be commenced at any time.

Delivery Modes: Available by attendance and/or distance education.

Course Structure:

A total of 10 units must be completed to achieve the qualification.

Core units (6):

Optimise customer contact operations
Manage an information or knowledge management system
Build and sustain an innovative work environment

Facilitate continuous improvement
Ensure team effectiveness
Provide mentoring and coaching within the workplace

Elective units (choose 4 of the following):

Coordinate implementation of customer service strategies
Recruit, select and induct staff
Gather, collate and record information
Manage customer contact information

Manage customer contact centre staffing
Manage projects
Manage risk
Manage performance management systems

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Last updated: July-2011

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide SA 5000