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Certificate IV in Frontline Management
(Course Code: BSB40807)

 

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job titles relevant to this qualification include coordinator, leading hand, supervisor, team leader.

Entry Requirements: There are no specific entry requirements, however, completion of the Certificate III in Frontline Management, or some vocational experience in a supervisory role is preferred.

Length: Self-paced (average 10 months full-time).

Austudy Approved? Yes.

Commencement Date: Commence at any time during school terms. School term dates can be found by clicking here.

Delivery Modes: Available by attendance and/or distance education.


Core Structure:

A total of 10 units must be completed to achieve the qualification.

Core units (4):

  • Show leadership in the workplace
  • Implement operational plan
  • Monitor a safe workplace
  • Promote team effectiveness

Elective units (choose 6 of the following):

  • Coordinate implementation of customer service strategies
  • Address customer needs
  • Report on financial activity
  • Coordinate business resources
  • Promote innovation in a team environment
  • Implement continuous improvement
  • Promote products and services
  • Manage projects
  • Establish networks
  • Analyse and present research information
  • Establish effective workplace relationships
  • Develop work priorities
  • Write complex documents

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Last updated: Apr-2008

 

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