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This
qualification reflects the role of individuals who take the first line
of management in a wide range of organisational and industry contexts.
They may have existing qualifications and technical skills in any given
vocation or profession, yet require skills or recognition in supervisory
functions. Typically they would report to a manager.
At
this level frontline managers provide leadership and guidance to others
and take responsibility for the effective functioning and performance
of the team and its work outcomes.
Job
titles relevant to this qualification include coordinator, leading hand,
supervisor, team leader.
Entry
Requirements: There are no specific entry requirements, however, completion
of the Certificate III in Frontline Management, or some vocational experience
in a supervisory role is preferred.
Length:
Self-paced (average 10 months full-time).
Cost:
$3000.00 ($2700.00 concession) with no prior training/experience, or $2000.00
($1800.00 concession) for students who have completed the Certificate
III in Frontline Management.
Austudy
Approved? Yes.
Commencement
Date: Courses can be commenced at any time.
Delivery
Modes: Available by attendance and/or distance education.
Course Structure:
A
total of 10 units must be completed to achieve the qualification.
Core
units (4):
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Show leadership in the workplace
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Implement operational plan
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Monitor a safe workplace
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Promote team effectiveness
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Elective
units (choose 6 of the following):
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Coordinate implementation of customer service strategies
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Address customer needs
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Report on financial activity
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Coordinate business resources
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Promote innovation in a team environment
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Implement continuous improvement
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Promote products and services
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Manage projects
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Establish networks
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Analyse and present research information
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Establish effective workplace relationships
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Develop work priorities
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Write complex documents
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Last updated: July-2011
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