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This
qualification reflects the role of individuals who apply a broad range
of competencies in a varied work context using some discretion, judgement
and relevant theoretical knowledge. They may provide technical advice
and support to a team.
Job
titles relevant to this qualification include customer service advisor,
data entry operator, general clerk, payroll office, typist, work processing
operator.
Entry
Requirements: There are no specific entry requirements.
Length:
Self-paced (average 6 months full-time).
Cost:
$1800.00 (or $1620.00 concession).
Austudy
Approved? Yes.
Commencement
Date: Courses can be commenced at any time.
Delivery
Modes: Available by attendance and/or distance education.
Course
Structure:
A
total of 12 units must be completed to achieve the qualification.
Core unit (1):
- Participate
in OHS processes
Elective
units (choose 11 of the following):
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Deliver and monitor a service to customers
- Work
effectively with diversity
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Maintain financial records
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Maintain business resources
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Organise workplace information
- Promote
innovation in a team environment
- Process
customer complaints
- Create
and use databases
- Create
electronic presentations
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- Produce
spreadsheets
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Design and produce business documents
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Produce desktop published documents
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Recommend products and services
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Implement and monitor environmentally sustainable work practices
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Organise personal work priorities and development
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Write simple documents
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Last
updated: July-2011
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