Certificate II in Customer Contact
(Course Code: BSB20207) 

The Certificate II in Customer Contact is suitable for individuals seeking to work in a customer contact role.

Job titles relevant to this qualification include sales assistant, customer service officer, receptionist.

Entry Requirements: Nil.

Length: Self-paced (average 4 months full-time).

Commencement Date: The course can be commenced at any time.

Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer.

Cost: $1200.00 (or $1080.00 concession).

Course Structure:

A total of 10 units must be completed to achieve the qualification.

Course units (10):

• Action customer contact
• Use multiple information systems
• Deliver and monitor a service to customers
• Work effectively in a contact centre environment
• Communicate in the workplace
• Operate a personal computer
• Participate in OHS processes
• Recommend products and services
• Work effectively with others
• Produce simple word processed documents

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Last updated: July-2011

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

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