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Certificate IV in Customer Contact (Course Code: BSB40207) | |||||
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| This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job titles relevant to this qualification include analyst, quality assurance coordinator or manager, scheduler, team leader. Entry Requirements: Nil. Length: Self-paced, approximately 10 months full-time. Commencement Date: The course can be commenced at any time. Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer. Cost: $3,000.00 (or $2,700.00 concession).Core Structure: A total of 13 units must be completed to achieve the qualification. Core units (7):
Elective units (choose 6 of the following):
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CRICOS Provider No: 02359G |