Trison Business College is a professional training organisationa professional training organisationOnline Learning  
HomeContactsSite Map
CoursesInformationOur PoliciesEnrolFeedbackAbout Us
a professional training organisation
Program Introduction
FAQ
 

 

Certificate IV in Customer Contact
(Course Code: BSB40207) 

 

This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job titles relevant to this qualification include analyst, quality assurance coordinator or manager, scheduler, team leader.

Entry Requirements: Nil.

Length: Self-paced, approximately 10 months full-time.

Commencement Date: The course can be commenced at any time.

Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer.

Cost: $3,000.00 (or $2,700.00 concession).

Core Structure:

A total of 13 units must be completed to achieve the qualification.

Core units (7):

  • Gather, collate and record information
  • Coordinate implementation of customer service strategies
  • Develop teams and individuals
  • Implement continuous improvement
  • Provide personal leadership
  • Monitor a safe workplace
  • Provide mentoring and coaching within the workplace

Elective units (choose 6 of the following):

  • Coordinate implementation of customer service strategies
  • Recruit, select and induct staff
  • Implement workplace information system
  • Promote innovation in a team environment
  • Implement operation plan
  • Manage projects
  • Establish effective workplace relationships
  • Roster staff

Back

 

CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

copyright | privacy | disclaimer