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Certificate III in Customer Contact
(Course Code: BSB30207) 

 

The Certificate III in Customer Contact is suitable for individuals seeking to become skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge.

Job titles relevant to this qualification include retail salesperson, call/contact centre agent, customer service officer, senior customer service representative, telesales representative, receptionist.


Entry Requirements: Nil.

Length: Self-paced, approximately 6 months full-time.

Commencement Date: The course can be commenced at any time.

Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer.

Cost: $1,800.00 (or $1,620.00 concession).

Course units:

  • Use multiple information systems
  • Deliver and monitor a service to customers
  • Apply knowledge of OHS legislation in the workplace
  • Develop product knowledge
  • Work effectively with others
  • Organise personal work priorities and development
  • Process customer complaints
  • Recommend products and services
  • Respond to customer enquiries
  • Produce simple word processed documents
  • Design and produce business documents
  • Create and use databases


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CRICOS Provider No: 02359G
Level 1, 32 Grenfell Street Adelaide  SA  5000

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