The Certificate III in Customer Contact is suitable for individuals seeking to become skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge.

Job titles relevant to this qualification include retail salesperson, call/contact centre agent, customer service officer, senior customer service representative, telesales representative, receptionist.

Entry Requirements: This qualification is only available to participants funded under the Productivity Places Program. To apply for entry into this course download and complete a confirmation of enrolment form (Microsoft Word format or PDF format).

Length: Self-paced, approximately 6 months full-time.

Commencement Date: The course can be commenced at any time.

Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer.

Cost: Nil. All course costs are met by the Australian Government.

Course units:

• Use multiple information systems
• Deliver and monitor a service to customers
• Apply knowledge of OHS legislation in the workplace
• Develop product knowledge
• Work effectively with others
• Organise personal work priorities and development
• Process customer complaints
• Recommend products and services
• Respond to customer enquiries
• Produce simple word processed documents
• Design and produce business documents
• Create and use databases

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