The Certificate II in Customer Contact is suitable for individuals seeking to work in a customer contact role.

Job titles relevant to this qualification include sales assistant, customer service officer, receptionist.

Entry Requirements: This qualification is only available to participants funded under the Productivity Places Program. To apply for entry into this course download and complete a confirmation of enrolment form (Microsoft Word format or PDF format).

Length: Self-paced, approximately 4 months full-time.

Commencement Date: The course can be commenced at any time.

Delivery Modes: Available by distance education or attending classes. Click here for class times. Participants who will complete the course via distance education require access to a computer.

Cost: Nil. All course costs are met by the Australian Government.

Course units:

• Action customer contact
• Use multiple information systems
• Deliver and monitor a service to customers
• Work effectively in a contact centre environment
• Communicate in the workplace
• Operate a personal computer
• Participate in OHS processes
• Recommend products and services
• Work effectively with others
• Produce simple word processed documents

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